Performance

Find performance data of government services

Dashboard counts

776 service dashboards

See how well services are doing

54 web traffic dashboards

See how many people are using content

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Measuring how services are performing

Cost per transaction

The average cost to government of each transaction.

User satisfaction

Satisfaction is calculated by asking people to rate a service.

Completion rate

The percentage of people who successfully complete a government service.

Digital take-up

The percentage of people using government services online compared to other methods (eg phone or post).

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